Community Guidelines

Our Mission

WakaGuard is a travel-safety app. You start a trip before you set off, and if you have not checked in by your arrival time, the contacts you chose are texted your last known location. It also has a community map where travellers report road conditions, hazards and traffic.

To keep WakaGuard dependable for travellers and their contacts, and helpful and respectful as a community, we ask all users to follow these guidelines.

Using Safe Trip and SOS

Safe Trip sends text messages to real people on your behalf. Please use it with care:

• Ask first: Add someone as a trusted contact only if they have agreed, and remove them if they ask
• Use your own name: Enter the name your contacts know you by, so they know who a text is about
• Share your own trips only: A trip shares the location of the phone it was started on. Do not start a trip on someone else's phone to follow them
• Keep the trip link among people you trust: Anyone who has the link can see where your phone is until the trip ends
• End the trip when you arrive: If you are running late, add time. Otherwise your contacts are texted 15 minutes after your arrival time
• Use SOS only when you are in danger: To see how alerts work, start a test trip instead. Its texts say they are a test, and it is still worth telling your contacts beforehand
• Safety messages only: Do not use WakaGuard's texts for jokes, advertising or anything other than safety

What to Report

The Nearby map is for reporting road-related issues. Appropriate reports include:

• Checkpoints: Where a checkpoint is and how long the wait is
• Potholes: Damaged or dangerous road surfaces
• Traffic: Congestion, slow-moving traffic, or gridlock
• Accidents: Collisions affecting traffic flow
• Roadwork: Construction zones and lane closures
• Hazards: Debris, animals, flooding, or other dangers
• Closures: Road closures or blocked routes
• Other: Road-related issues not covered above

Prohibited Content

The following types of content are strictly prohibited:

Spam and Misleading Content

• Duplicate reports of the same issue
• False or misleading information
• Advertising or promotional content
• Links to external websites or services
• Off-topic content unrelated to road conditions

Harassment and Hate Speech

• Abusive, threatening, or harassing language
• Hate speech targeting race, religion, gender, etc.
• Bullying or intimidation
• Sexual content or harassment

Illegal Activity

• Content promoting illegal activities
• Instructions for dangerous or harmful acts
• Impersonation of others
• Copyright or trademark violations

Inappropriate Images

• Graphic violence or gore
• Nudity or sexual content
• Photos containing identifiable people without consent
• Photos with visible number plates

Best Practices

Creating Quality Reports

• Be specific: Describe the issue clearly and concisely
• Be accurate: Ensure location and details are correct
• Be timely: Report issues as you encounter them
• Choose the right severity: Critical for immediate dangers, Low for minor issues
• Add photos: Visual evidence helps others understand the situation

Commenting and Voting

• Upvote: Confirm issues you've also encountered
• Downvote: Mark resolved or inaccurate reports
• Comment: Add helpful updates or additional information
• Be respectful: Treat others with courtesy
• Stay on topic: Keep discussions relevant to the report

Reporting Violations

If you see content that violates these guidelines, please flag it for review:

1. Tap "Flag Report" on the report
2. Select the reason for flagging
3. Submit your flag for moderator review

Our moderation team reviews flagged content and takes appropriate action, which may include:

• Removing the content
• Marking reports as resolved or disputed
• Restricting user accounts for repeated violations

User Controls

You have control over your experience on WakaGuard:

• Block Users: Hide reports and comments from specific users
• Flag Content: Report violations for moderator review
• Vote: Help the community identify accurate and helpful reports

Consequences of Violations

Violations of these guidelines may result in:

• Content removal: Reports or comments may be deleted
• Account warnings: First-time violations may receive a warning
• Account restrictions: Repeated violations may result in restrictions
• Texting switched off: Accounts that misuse safety texts or SOS may be stopped from sending them
• Permanent ban: Severe or repeated violations may result in permanent account termination

Privacy and Safety

Important safety reminders:

• Start your trip before you set off, and never use the app while driving
• Don't include personal information in reports
• Be cautious when navigating to reported locations
• WakaGuard is not an emergency service and does not replace calling 112. In an emergency, call 112 first

Updates to Guidelines

We may update these Community Guidelines from time to time. Continued use of WakaGuard constitutes acceptance of the current guidelines.

Questions?

WakaGuard is a product of Inskriba Limited, a company registered in Nigeria.

Contact address: Dapo Allied Building, SW8/785 Elewura, beside Zenith Bank, opposite Ibadan/Lagos Expressway Roundabout, Challenge, Ibadan, Oyo State, Nigeria

If you have questions about these guidelines, please contact us at:

info@inskriba.com